After Hours Building Support Perth
Our after hours building support covers Perth apartment buildings and commercial properties once the business day ends. Lockouts, late couriers, overnight incidents and the trades called to them are logged and handed to your day staff each morning.
- Desk hours to suitFrom an evening extension up to 24 hours
- Morning handoverA log of the night for the day team
- Linked to maintenanceAfter hours trades coordinated from the desk
- Established 1999Managed from 396 Walcott Street, Mount Lawley
Cover for the hours after 5pm
Residents and tenants still need help once the office closes. Without cover, a locked out tenant rings a locksmith at their own cost, a delivery sits unattended overnight, and building management learns about both from complaints the next day.
An after hours presence changes that, even where the building does not want a full 24 hour desk. People have somewhere to turn, and management gets a documented log of the night instead of piecing it together later.
After hours staff are often first to notice a maintenance fault before it gets worse, so the service connects directly to our after hours emergency maintenance team.
Handled once the office closes
- Lockout and access assistance
- Late deliveries and couriers
- Faults that need an after hours trade
- Incidents escalated to building management
- Handover reporting to the day shift
What after hours cover includes
Each building's duties are agreed at the start, so the after hours desk, the day concierge and building management work from one list.
Extended and overnight desk
Front desk and concierge cover beyond business hours, up to a 24/7 front desk where the building chooses it.
Lockouts and access
Assistance for residents and tenants who are locked out, handled against the building's written access procedures and recorded.
Emergency trades
Coordination with after hours emergency maintenance trades, so a fault found at night is passed on straight away.
Late deliveries
Couriers and late parcels received and logged, so nothing is left unattended in the lobby overnight.
Incident escalation
Incidents go to building management through an agreed contact path, with times and actions noted.
Handover reports
A report to the day concierge and the management team when the shift ends.
From the first call to the morning handover
Log each event
Calls, visitors, deliveries and incidents are recorded with a time, so the night can be read back in order.
Follow the procedure
Access requests and lockouts are handled against the building's written procedures rather than on the spot.
Pass faults on
Where a fault needs attention, the after hours maintenance trade is contacted and the job is opened in SiteIQ.
Escalate where agreed
Incidents that meet the agreed threshold go to building management through the contact path set at the start of the contract.
Hand over
The day team and building manager receive a summary of the night, including anything still open.
Choose the hours your building needs
Cover is a desk staffed beyond business hours, up to 24 hours where the building chooses it. Our quotes set out the roster, the award classification, penalty rates and relief cover for whichever model you pick.
Business hours
A staffed desk through the working day.
Extended hours
The desk stays open into the morning and evening peaks, when residents and tenants come and go.
Day desk, evening cover
A concierge by day, with after hours support covering the building into the evening.
Full 24 hours
A staffed front desk around the clock for buildings that want a constant presence.
The night on record
Requests taken overnight become jobs in SiteIQ, the platform we built and operate for our contracts. Each one stays visible to building managers and owners until it is closed, so nobody rings around in the morning to find out where it stands.
The same log feeds the handover, and day staff pick up open items rather than rediscovering them.
Recorded for every shift
- Calls and visitors, with times
- Lockouts and access assistance
- Trades contacted
- Incidents escalated and to whom
- Items open at handover
After hours support runs under our ISO 9001 quality system, alongside ISO 14001 and ISO 45001 certification. Practice guidance: the Facility Management Association of Australia.
Frequently asked questions
Do we need a full 24 hour desk to get after hours cover?
No. The desk can be extended into the evening or staffed around the clock, depending on what the building chooses. The quote shows the roster for each option.
What happens when a maintenance fault is found overnight?
The desk contacts the after hours emergency maintenance trade and opens the job in SiteIQ. It then appears in the handover until it is closed.
How does building management find out what happened overnight?
Through the handover report at the end of each shift and the SiteIQ log. Incidents that meet the agreed threshold are escalated during the night through the agreed contact path.
Is after hours support a security service?
No. It is a concierge and building support service. Security is a licensed function in Western Australia, and we confirm at quotation whether any duty in your scope needs a licence.
Works alongside after hours support
Back to Concierge Services Perth or contact Cameron Facilities
Cover your building after hours
Tell us which hours are uncovered today and what tends to happen in them. We will propose a coverage model and a roster.