Resident and Tenant Liaison Services Perth
Our resident and tenant liaison services give Perth apartment buildings and commercial properties one day to day point of contact between occupants and building management. Small issues are dealt with early, before they turn into formal complaints.
What occupants bring to the desk
- Questions about the building
- Maintenance requests
- Move in and move out bookings
- Complaints and neighbour issues
- One point of contactFor residents, tenants and building management
- Every request loggedTracked as a work order in SiteIQ
- Notices ahead of worksOccupants told before shutdowns and disruption
- Reports to the councilIssues raised, routed and resolved
What our liaison team handles
These are the conversations our team takes on for building management, each one logged from the first contact.
Enquiries
The first point of contact for resident and tenant questions, at the desk or by phone.
Maintenance requests
Requests logged, passed to the trade or to building management, and followed until they are done.
Building notices
Notices about works, shutdowns and disruptions delivered to occupants before they are affected.
Move in and move out
Moves coordinated with lifts, loading areas and access, so they run without disrupting other occupants.
Complaints and disputes
Complaints handled calmly and disputes between occupants taken down a level before they escalate.
Reporting back
Regular reports to building management or the strata council on what has been raised and resolved.
How a request is handled
Each request is written down at the first conversation and stays open until it is closed in the log.
Listen and record
The resident or tenant explains the issue once, and it is logged on the spot with their contact details.
Route to the owner
The request goes to the trade, the building manager or the strata council, whichever owns it.
Keep them informed
The occupant is updated as the request moves, including the expected timing once the owner has confirmed it.
Close and report
Once resolved, the request is closed and included in the regular report to building management.
Fewer issues reach the general meeting
In strata buildings a consistent liaison point changes the tone of general meetings. Issues that once arrived as formal complaints have usually been raised, tracked and resolved along the way, with a record to show for it.
Requests stop falling between the front desk, building management and the trade contractors, because one team owns the conversation. That work pairs naturally with strata building management, where the same records support the council's decisions.
What the council receives
- A record of each issue raised by occupants
- Who it was passed to and when
- The date it was resolved
- Regular reports in the cycle agreed at the start
Every request, visible to management
Our liaison team enters each occupant request into SiteIQ, the platform we built to run our own contracts. From there, building managers and owners can see who holds it and where it is up to.
The same records feed the reports to the strata council or landlord, so the picture they see matches what occupants experienced.
Visible for each request
- Who raised it, and when
- Who owns it now
- Updates given to the occupant
- Date closed
Liaison work follows our ISO 9001 quality system, with ISO 14001 and ISO 45001 certification. References: the Facility Management Association of Australia, and Consumer Protection WA for consumer information.
Frequently asked questions
What does a resident and tenant liaison service do?
It gives occupants one day to day point of contact for enquiries, maintenance requests, building notices, moves and complaints, and reports back to building management or the strata council.
How are maintenance requests tracked?
Each request is logged as a work order in SiteIQ and routed to the trade or manager who owns it. Building managers and owners can follow it through to completion.
Can you coordinate move ins and move outs?
Yes. Our team coordinates moves with lift bookings, loading areas and access, and lets other occupants know when a move is scheduled.
Who do you report to?
To building management, or to the strata council where the building is a strata scheme. The reporting cycle is agreed at the start of the contract.
Connected concierge services
Back to Concierge Services Perth or contact Cameron Facilities
Give your occupants one point of contact
Tell us about your building and how requests reach management today. We will propose a liaison setup and the desk hours to support it.