Cameron Facilities provides resident and tenant liaison services for Perth apartment buildings and commercial properties, acting as the day to day point of contact between residents or tenants and building management. Good liaison work resolves small issues before they become complaints escalated to the strata council or landlord.
What’s Included in Our Resident and Tenant Liaison Service
- First point of contact for resident and tenant enquiries
- Logging and escalation of maintenance requests
- Communication of building notices, works and disruptions
- Move in and move out coordination
- Complaint handling and dispute de-escalation
- Regular reporting back to building management or the strata council
Why Liaison Work Matters for Building Relationships
Residents and tenants are far more forgiving of a building issue when they feel heard and kept informed than when they are left chasing answers themselves. A dedicated liaison role means requests get logged and tracked properly rather than falling through the cracks between the front desk, building management and trade contractors. For strata buildings in particular, having a consistent liaison point reduces the volume of issues that end up as formal complaints at general meetings, because they have already been resolved along the way.
Why Perth Buildings Choose Cameron Facilities for Liaison Services
Resident and tenant liaison services are delivered under our ISO 9001:2015 quality management system and connect with our building reception services and after hours building support, forming part of our broader concierge services in Perth.
Related Concierge Services
- Building Reception Services Perth
- After Hours Building Support Perth
- Strata Building Management Perth
- Parcel and Mailroom Management Perth
For facilities and tenant relationship management guidance, see the Facility Management Association of Australia, and for strata specific dispute processes in WA, see Consumer Protection WA.
Request a Quote
If your building needs dedicated resident or tenant liaison support, talk to Cameron Facilities. Request a quote or call (08) 6154 0910.