Corporate Concierge Services in Perth
Office towers, commercial buildings and mixed use developments across Perth use our corporate concierge services to run the lobby. Our front of house staff sign in visitors and contractors, handle deliveries and bookings, and log every tenant request.
- Every tenancy, one deskVisitors, couriers and contractors for the whole building
- Contractor checksInduction, licence and insurance before anyone goes upstairs
- Logged in SiteIQDesk requests tracked as work orders
- One FM contractConcierge, cleaning and maintenance together
The front desk of a commercial building
The front desk is the first thing a tenant, visitor or client sees when they walk in. Our concierge greets them, confirms who they are seeing, signs them in and directs them to the right floor.
Our concierge team sits inside the same integrated facilities management service that handles building management, maintenance and cleaning. A request taken at the desk goes straight to someone who can act on it, without a chain of emails in between.
Agreed before the first shift
- Duties for every desk, agreed with you in writing
- Relief cover for leave and absence, built into the roster
- One point of contact across every trade in the building
- What sits with the concierge and what sits with building management
What our corporate concierge service covers
The desk handles what happens in the lobby, for every tenancy in the building.
Visitor management
Guests greeted, directed and signed in.
Tenant requests
Service requests logged and passed to the right trade.
Contractor sign in
Induction, licence and insurance checked before anyone goes upstairs.
Access cards and keys
Issue, return and a register kept up to date.
Parcels and deliveries
Courier and delivery coordination, including the loading dock.
Rooms and amenities
Meeting rooms, amenities and end of trip facilities booked.
Meetings and events
Front of house support for tenant meetings and events.
After hours access
Out of hours entry and a clear escalation path when something goes wrong.
Office concierge staff chosen for service
We hire for front of house experience and presentation, then train each concierge on the duties agreed for your building and the tenants in it.
A tenant who raises a problem at the desk is told who will deal with it and when, and the request is logged before they leave.
Concierge, reception and security are different roles. Our concierge services overview sets out the difference, and if your building needs front of house for one organisation, see our building reception services.
Who sits at the desk
Concierges with hospitality backgrounds, chosen for presentation, communication and judgement.
The duties for every desk are agreed with you in writing, so everyone knows what the concierge handles and what sits with building management. Whether any duty in your scope needs a security licence is confirmed at quotation.
How a new desk is set up
Every corporate concierge contract starts on site, with the people who run the building.
Walk the site
One of our managers walks the building with you, from the lobby and loading dock to the end of trip facilities.
Agree the duties
The desk duties are written down and agreed, including what stays with building management.
Set the roster
The quote sets out the roster, award classification, penalty rates, relief cover and what sits inside the rate.
Open the desk
From the first shift, each request taken at the desk is recorded and assigned to the trade or manager responsible.
Part of one facilities management contract
Corporate concierge works best when it is connected to the rest of the building. Our concierges raise each tenant request as a job in SiteIQ, and building managers and owners can check where it stands at any point until it is closed.
The same contract can bring together concierge, office cleaning, facility maintenance and parcel and mailroom management, with one point of contact across every trade.
Visible to owners and building managers
- Requests lodged at the desk
- Work orders raised and assigned
- Progress through to completion
- A record of every request, kept on file
Cover that matches how the building is used
A desk can run through business hours, across the morning and evening peaks, or around the clock. Where a full overnight desk is more than the building needs, a day concierge can be paired with our after hours building support.
Each quote sets out the roster, the award classification and penalty rates, relief cover for leave and absence, and what sits inside the rate, so you can see how the desk stays staffed when your regular concierge is away.
Buildings we staff
- Perth CBD office towers with multiple tenancies
- Commercial buildings with a shared lobby and loading dock
- Mixed use developments where offices sit above retail
Coverage options for every building type are compared on our concierge services overview.
Established in 1999, Cameron Facilities holds ISO 9001 quality, ISO 14001 environmental and ISO 45001 safety certification for integrated facility management, including building administration.
Frequently asked questions
What is a corporate concierge?
The staffed front desk of an office building or corporate tenancy. The concierge looks after visitors, tenants, contractors, couriers and bookings, and is the first point of contact for anything that happens in the lobby.
Is corporate concierge the same as reception?
Reception is front of house for one organisation. A corporate concierge runs the front of the whole building, handling access, parcels, bookings, contractors and tenant requests across every tenancy. We provide both, so the desk can be set up the way your building works.
Can the concierge desk cover early mornings, evenings and weekends?
Yes. Cover can run through business hours, across the morning and evening peaks, or around the clock. Our after hours building support can also cover the building out of hours without a full overnight desk.
How is corporate concierge priced?
On the hours covered rather than the size of the building. The roster, award classification, evening and weekend penalty rates, relief cover, and whether uniforms, training and supervision sit inside the rate all shape the price. Each is set out in a written quote.
Do your concierge staff carry out security duties?
Concierge is a service role and security is a licensed function in Western Australia. We confirm at quotation whether any duty in your scope needs a security licence, so the concierge stays focused on service and the building has the right cover.
Which areas do you cover?
The Perth CBD and the wider Perth metropolitan area. Managed from 396 Walcott Street, Mount Lawley.
Often contracted with corporate concierge
Plan the front desk for your building
Call us, email support@cameronfacilities.com.au or request a proposal online, and we will arrange a time to walk your site with you.