Parcel and Mailroom Management Perth
We run parcel and mailroom management for Perth apartment buildings and commercial properties. The concierge team receives, logs and stores each delivery, and residents and tenants are notified once an item is logged.
What the desk does with a delivery
- Meets the courier at the desk or loading area
- Logs recipient, carrier and time
- Notifies the resident or tenant
- Stores the item clear of the lobby
- Records the collection
- Logged on arrivalRecipient, carrier and time recorded at the desk
- Signed for on releaseSignature taken for high value items
- Loading dock bookingsOversized deliveries coordinated
- One desk teamDeliveries, visitors and requests together
Deliveries are now a daily operation
Online shopping has turned parcels into a real workload for residential and commercial buildings. Without a system, the lobby fills with boxes, couriers wait at locked doors, and residents go looking for items that arrived days ago.
We replace the pile behind the desk with a documented process. Each parcel has a record from arrival to collection, so a question about a missing item is answered from the log.
What building management receives
- A procedure written for the building
- A log of every item received and released
- Records for disputed or missing items
- A lobby kept clear of boxes
How a parcel moves through the building
Envelopes and pallets follow the same route. What differs is where they are stored.
Receive
The courier is met at the desk or the loading area. Oversized deliveries are booked into the loading dock where the building has one.
Log
Each parcel and item of mail is recorded with the recipient, the carrier and the time it arrived.
Notify
The resident or tenant is notified once the item is logged, using the method agreed with building management.
Store
Items go into organised storage away from the lobby, sorted for quick retrieval. Larger buildings get a dedicated storage area.
Release
Collection is recorded. High value items are signed for, with a custody record from receipt to release.
Clear unclaimed items
Regular audits pick up parcels nobody has collected, which are cleared through the process agreed with building management.
Run by the concierge team residents already see
The same people who run the front desk handle parcels and mail, so residents deal with one team for deliveries, visitors and requests. The service works alongside our luxury apartment concierge and building reception services.
Late deliveries can be received through our after hours building support. Questions about a delivery go to resident and tenant liaison.
Residential buildings
Parcels and mail held at the concierge desk for residents.
Commercial buildings
Deliveries received for each tenancy and released against the log.
Parcel handling follows a documented procedure under our ISO 9001 quality system, with ISO 14001 and ISO 45001 certification. Guidance: the Facility Management Association of Australia.
Frequently asked questions
How are residents told a parcel has arrived?
Each item is logged on arrival and the resident or tenant is notified that it is waiting at the desk. The notification method is agreed with building management at the start.
What happens with high value deliveries?
They are signed for, with a custody record from receipt to release showing who handled the item and when.
What do you do with parcels nobody collects?
Regular audits identify unclaimed items, which are cleared through the process agreed with building management.
Can you handle oversized deliveries?
Yes. We coordinate courier access for oversized deliveries, including loading dock bookings where the building has a dock.
More from the concierge desk
Back to Concierge Services Perth or contact Cameron Facilities
Set up a parcel procedure for your building
Tell us how many residents or tenants you have and how deliveries are handled today. We will propose a procedure and the desk hours to run it.