Luxury Apartment Concierge Perth
Luxury apartment concierge in Perth depends on the person at the front desk. We staff premium residential buildings with concierges chosen for guest service, and give them the systems to look after residents, their guests and the building itself.
- Resident facing deskA settled team that learns the building
- Parcels on a set processStored, logged, notified and released
- Move ins supervisedBooked, protected and overseen by the desk
- Cover to suitBusiness hours through to a 24 hour desk
The concierge residents see every day
Residents pass the concierge every morning and evening, and prospective buyers and tenants walk past the desk on their first visit. The desk is a hospitality role, and we recruit for it that way.
In practice that means a concierge who learns residents' names, reports a maintenance issue as soon as it is noticed, and deals with an awkward visitor calmly. It comes from training, guest service experience and a settled team that knows the building, rather than a rotating roster of strangers.
What we build into every residential desk
- Concierges chosen for guest service and trained to your building
- A settled team, with named relief for leave and absence
- Duties agreed with the council of owners in writing
- Requests logged and reported, so the committee can see the workload
What the concierge looks after
The day to day duties of a residential desk, agreed for your building before the first shift.
Staffed front desk
Coverage from business hours to a 24 hour desk, presented to the standard of the building.
Visitors and contractors
Greeting residents and their guests, and managing visitor and contractor access at the entrance.
Parcels and deliveries
Receiving, logging and releasing parcels, with a proper place to store them.
Requests and bookings
Resident requests taken and routed, and common amenities booked impartially.
Keys and access cards
Keys and access cards issued, returned and recorded, and move ins and move outs supervised.
Building coordination
Issues passed to building management and maintenance, and a point of contact when something goes wrong out of hours.
Four issues the desk has to manage well
Most complaints in a premium residential building trace back to one of these, so the desk runs a written process for each.
Parcels
Volumes have outgrown a corner of the desk. Storage, logging, notification and release all need a set process and a set place, or the lobby turns into a warehouse. See parcel and mailroom management.
Amenity bookings
Pools, gyms, function rooms and rooftops cause disputes when booking is informal. Impartial management by the desk takes the argument away from the owners.
Move ins and move outs
An unmanaged move marks lifts, lobbies and corridors, and the repair bill lands on the strata company. The desk process for moves is set out below.
Short stay and subletting
Short stay guests and sublets are usually noticed first at the desk. A properly kept record gives the council of owners something to act on.
Choosing the hours the desk is open
Coverage drives the cost more than anything else. Many premium residential buildings settle on extended hours across the morning and evening peaks, with after hours building support behind them, because a full overnight desk is a large cost for a small number of events.
The four coverage models, and how each is priced, are set out on our concierge services overview.
Questions that settle the hours
- When do most residents leave and come home
- How many parcels arrive each day, and when
- How often move ins and amenity bookings fall in the evening
- What happens overnight, and how often
How a move in or move out runs at the desk
Moves are where a building takes the most wear, so the desk manages each one from booking to the last box.
Booked
The resident books a time with the desk, so moves do not clash with each other or with amenity bookings.
Protected
Lift protection goes up and the route through the lobby and corridors is prepared before the truck arrives.
Supervised
The concierge oversees the move, and any damage to common areas is reported to building management.
When you write the concierge scope for your building, our concierge services overview lists the points worth settling before you compare proposals.
A request at the desk reaches someone who can act
Concierge works best alongside building management, common area cleaning and after hours emergency maintenance. A fault a resident reports at our desk is entered in SiteIQ and sent to the trade responsible, and the committee can see it from report to repair.
Where the building also needs its entry hardware looked after, the desk pairs with our access control and security systems maintenance service.
Building management
Faults and defects passed straight to the building manager.
Common area cleaning
Spills and presentation issues reported from the lobby.
After hours maintenance
Urgent faults escalated out of hours.
Access control
Entry hardware faults logged for repair.
Residential concierge runs under our ISO 9001 quality system, with ISO 14001 and ISO 45001 certification across the business. The Facility Management Association of Australia publishes guidance on building services practice.
Frequently asked questions
What does a luxury apartment concierge do?
Greets residents and guests, manages visitor and contractor access, receives and releases parcels, takes and routes requests, books common amenities impartially, supervises move ins and move outs, manages keys and access cards, and coordinates with building management and maintenance.
Is a concierge a security role?
No. Concierge is a service role, and security is a licensed function in Western Australia. We recruit concierge staff for hospitality experience, and we confirm at the outset whether any duty in your scope needs a licensed security provider.
What hours can the desk cover?
Business hours, extended hours across the morning and evening peaks, a day concierge with after hours support on call, or a full 24 hour desk.
How do you handle parcels in a busy building?
With a set process for storage, logging, notification and release, so parcels are tracked from the moment they arrive until a resident collects them.
How are resident requests followed up?
Requests taken at the desk are logged in SiteIQ and passed to building management or the right trade, so the committee can see what was raised and what was done.
Other concierge services for residential buildings
Talk to us about your building
Tell us the hours you want covered and how your residents use the desk. We will come back with a concierge proposal.